Payment & Refund Policy

1. Overview & 14-day money-back guarantee

ChristChant is sold as a subscription. Every plan begins with a full-featured 14-day free trial that takes no card and charges nothing, so you can run real services on the software before you pay for anything.

On top of that trial, every annual subscription carries a 14-day money-back guarantee. If you decide within 14 days (336 hours) of your first annual payment that ChristChant isn’t the right fit, request a refund and we’ll return the full amount to the e-wallet or bank account you paid from. Approving the refund ends the subscription and returns the application to the free tier.

The window is measured from the moment your payment settles, not from when you started your trial or created your account.

2. Eligibility & plan breakdown

Annual subscriptions

• Eligible for a 100% refund when requested within 14 days (336 hours) of the payment settling.
• The refund covers the annual charge in full. Any mid-cycle tier-upgrade charge is separate and is not refunded, because it bought a change of tier rather than a period of access.
• After 14 days the annual subscription is non-refundable for the current period. Plans never renew by themselves, so nothing bills again unless you pay.

Monthly subscriptions

• Non-refundable once billed. A monthly charge pays for the month ahead; cancelling stops the next renewal and you keep access until the paid month ends.
• We will still put things right where the charge was our error, see section 7.

Add-ons, taxes and third-party fees

• Taxes itemised at checkout are refunded in proportion to any refunded charge.
• Fees charged by your own bank or e-wallet provider are set by them, not by ChristChant, and cannot be refunded by us.

3. How free trials interact with billed subscriptions

The 14-day free trial and the 14-day money-back guarantee are two separate things, one after the other:

• During the trial nothing is charged and there is nothing to refund. The trial does not convert into a paid plan on its own; when it ends, the application drops to the free tier until you choose to subscribe.
• When you subscribe, whether from inside the trial or later, the money-back guarantee clock starts at that first payment. Choosing an annual plan gives you a further 14 days to change your mind with a full refund.
• The free trial is a one-time offer per account. A refund does not restore an unused trial, and taking a refund does not by itself make you eligible for a new one.

4. Fair use & abuse prevention

The guarantee exists so a church can try ChristChant properly, not as a way to use a full year of the product for free. We may decline or reduce a refund, or require it to be reviewed by a person before it is issued, when the account’s usage in the period is inconsistent with an honest evaluation. Examples include:

• Mass or automated downloading of premium assets (for example, pulling far more content packs than a church would use in a fortnight).
• Excessive or automated API / integration traffic well beyond normal service preparation.
• A pattern of repeated subscribe-then-refund cycles on the same account, organisation, payment method or device.
• Requesting a refund after the account has been flagged for a breach of the Terms of Service.

A flagged request is not automatically refused. It is held for a person to review, and we’ll explain the decision. Genuine mistakes and edge cases are resolved in the customer’s favour.

5. How to request a refund

1. Sign in to your account and open Billing in your settings.
2. If your payment is inside the 14-day window you’ll see a “Covered by our 14-Day Money-Back Guarantee” banner with a Request refund button. Monthly and out-of-window customers can still submit a request for review from the same place.
3. Tell us briefly why, it helps us fix what isn’t working, and confirm you understand that a refund ends the subscription.
4. Our team reviews the request. Straightforward annual, in-window requests are usually approved within 2 business days; you’ll get an email either way.
5. Once approved, the refund is sent to your original payment method and your subscription ends. Connected apps return to the free tier on their next sync.

No account access? Email hello@christchant.com from the address on the account and we’ll handle it for you.

6. Processing times

Refunds are handled by us, not automatically. Once a refund is approved we send the money back to the e-wallet or bank account the payment came from, within 10 business days of approval, and email you when it has been sent. How quickly it then appears depends on your e-wallet or bank.

• We can’t redirect a refund to a different wallet or account. If the original account is closed, contact us and we will agree an alternative with you.
• Taxes and any invoice are adjusted to match the refund, and you will receive the corrected document.

If more than 10 business days have passed and you do not see the refund, reply to the approval email with your payment reference and we will trace it with you.

7. Payment disputes

Please contact us before disputing a payment with your bank or e-wallet provider. A chargeback is slow, it can lock the account while the bank investigates, and in almost every case we can resolve the issue faster ourselves.

• Billing errors and duplicate charges: if you were paid twice, paid the wrong amount, or were asked to pay again after cancelling, email us with the date and amount and we will refund the error in full, regardless of the 14-day window.
• Unrecognised payment: payments are made by QR Ph through our payment partner PayMongo and appear in your bank or e-wallet history with PayMongo or ChristChant as the recipient. If a payment looks unfamiliar, check with anyone else who manages the church’s account before disputing it, then contact us.
• If a dispute is filed anyway: the associated subscription and account access may be suspended until the dispute is closed, and we may decline future service to an account with a history of unwarranted disputes.

8. Contact & support escalation

A real person reads every refund request and every billing email. If you’re not getting anywhere, ask to have it escalated and it will be looked at by the team that can approve it.

• Email: hello@christchant.com
• Help centre: support.christchant.com
• Live chat: the chat button at the bottom-right of this site.