1. Overview & scope
This Privacy Policy covers everywhere ChristChant handles your personal information: this marketing site (christchant.com), the account portal (account.christchant.com), the ChristChant desktop application, and the ChristChant mobile application (collectively, the "Service"). It explains what we collect, why, who we share it with, how long we keep it, and the rights you have over it.
It does not cover third-party sites or services you reach through a link from the Service, see Third-party links.
2. Information we collect
Information you give us
Your name, email address, and any information you include when you create an account, contact support, or fill in a form on this site (such as the newsletter signup).
Technical & diagnostic data
The ChristChant desktop and mobile apps check your license-entitlement status with our servers, so we can verify your subscription without you having to manually check in. The mobile app can also send crash and diagnostic reports. The desktop app sends nothing beyond that unless you submit feedback, in which case we receive what you write and attach.
Device & notification data
The mobile app registers a push notification token with Apple or Google when you enable notifications, so it can deliver stage messages and other in-app alerts to your device. This token identifies your device for notification delivery only , it is not used for advertising, analytics, or cross-app tracking.
Payment information
We never receive card numbers, PINs, one-time codes or your banking or e-wallet login. You pay through our payment partner PayMongo, with QR Ph or BPI, UnionBank or Maya online payment (or by a bank transfer we arrange with you): you approve the payment inside your own GCash, Maya or bank app or website. PayMongo tells us the payment's reference, amount and date, which we keep together with the organisation and account the payment is for. Receipt screenshots sent to us for GCash payments made before QR Ph are kept as proof of those payments. We use this information only to confirm the payment, issue your invoice, keep our accounting and tax records, and check for fraud. See Section 5 and our Payment Terms for the full detail.
What you type into the assistant
The desktop app's assistant sends what you ask it to our assistant service, for example a scripture request, a song title, pasted lyrics to be split into sections, or a service plan to arrange. We run the language model ourselves on our own cloud infrastructure: your prompts are not sent to an outside AI provider. We do not use them to train models, and our logs record only technical details such as timing and counts, not the text you typed or the replies.
The built-in web browser
The desktop app includes a web browser for looking up songs and other material. The pages you visit, your browsing history, bookmarks and open tabs, and the cookies and sign-ins of the sites you use are stored only on your computer, in the browser's own storage, and are never sent to us. Clear removes the history; signing out of a site in the browser removes that sign-in. The websites you open receive your visit directly, as they would in any browser, under their own privacy policies (see Section 15).
Google sign-in
If you sign in with Google, we receive your verified email address and basic profile name, and nothing else from your Google account. We do not request access to your Google Drive, Gmail, Calendar or contacts.
Information collected automatically
Like most web servers, ours log standard request data (IP address, browser type, pages visited, timestamps) for security, abuse prevention, and to understand aggregate traffic. We do not use this to build an advertising profile of you.
We also count the pages viewed on this website with our own statistics, which use no cookies or browser storage. Your IP address is used only to work out your country and to tell repeat visits apart through a one-way code, and is never stored.
3. How we use it, and our legal basis
We use the information above to provide, maintain, and improve ChristChant, process transactions, respond to you, and comply with our legal obligations. Where the GDPR applies to you, each use rests on one of these grounds:
- Contract, creating your account, running your subscription, and providing the Service you've signed up for.
- Legitimate interests, keeping the Service secure and reliable, diagnosing crashes, preventing abuse, and improving the product, balanced against your right to privacy.
- Consent, marketing emails and optional push notifications, which you can withdraw at any time; see Section 13.
- Legal obligation, tax, accounting, and other recordkeeping requirements.
6. International data transfers
ChristChant Software Publishing is based in the Philippines. Some of the service providers listed in Section 5 process data outside the Philippines, for example, in the United States or the European Union. Where we transfer personal information across borders, we do so under contractual safeguards with those providers, consistent with the Philippine Data Privacy Act's cross-border transfer requirements and, where the GDPR applies to you, recognized transfer mechanisms such as standard contractual clauses.
7. Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encrypting data in transit between your device and our servers. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work to keep your information appropriately protected and review our practices as the Service evolves.
8. Data retention
We keep your personal information for as long as your account is active, or as needed to provide ChristChant to you, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When you close your account, we delete or anonymize personal information we no longer need to retain for those purposes. Payment references, invoices and receipt screenshots are kept for as long as Philippine tax and accounting rules require us to keep our records; support correspondence is kept for a reasonable period for quality and record-keeping purposes.
9. Your privacy rights
Depending on your location, you may have some or all of these rights over your personal data:
- Access, get a copy of the personal data we hold about you.
- Rectification, correct inaccurate or incomplete data.
- Erasure, ask us to delete your personal data, subject to our retention obligations in Section 8.
- Restriction, ask us to limit how we use your data in certain circumstances.
- Portability, receive your data in a structured, machine-readable format.
- Objection, object to processing based on our legitimate interests.
- Withdraw consent, where we rely on consent, withdraw it at any time without affecting past processing.
- Lodge a complaint, with your local data protection authority; see Section 16.
To exercise any of these rights, email hello@christchant.com. We will respond within the time required by applicable law (for example, 30 days under the GDPR), and we may need to verify your identity first.
10. California privacy rights
If you're a California resident, the CCPA (as amended by the CPRA) gives you the rights described in Section 9 plus the right to know the categories of personal information we've collected and why, and the right to non-discrimination for exercising any of these rights.
We do not sell or share personal information for cross-context behavioral advertising, and we do not knowingly collect the "sensitive personal information" category defined by the CPRA. Because we don't sell personal information, there is no "Do Not Sell My Personal Information" link to provide, but you can reach us at the contact in Section 18 with any request.
11. Children's privacy
ChristChant is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us at hello@christchant.com and we will delete it.
12. Automated decision-making
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you. License-entitlement checks (confirming your subscription is active) are automated but are not the kind of decision this section is about, they don't produce any legal effect beyond unlocking a feature you've already paid for.
13. Marketing communications
If you opt in to our newsletter or product updates, every email includes an unsubscribe link, and unsubscribing takes effect immediately. Opting out of marketing email does not opt you out of transactional email (like billing receipts or account security notices), which we send regardless because they're necessary to operate your account.
14. Data breach notification
If a breach of your personal data occurs that is likely to result in a risk to your rights, we will notify the relevant regulator and affected individuals without undue delay, consistent with the notification timelines required by the Philippine Data Privacy Act's implementing rules and, where the GDPR applies, the 72-hour notification requirement to the relevant supervisory authority.
15. Third-party links
The Service may link to third-party websites or services we don't operate, including the third parties named in Section 5. We are not responsible for their privacy practices, and this Policy does not cover them, review their own privacy policies before providing them any information.
The same applies to websites you open in the desktop app's built-in web browser: they are run by third parties, they receive your visit directly, and their own privacy policies apply. We do not see or receive what you browse.
16. International compliance & regulators
ChristChant Software Publishing is based in the Philippines, and our handling of personal information is primarily governed by the Philippine Data Privacy Act of 2012 (RA 10173). If you're not satisfied with our response to a privacy request, you may lodge a complaint with the National Privacy Commission of the Philippines.
Data Protection Officer. ChristChant Software Publishing has designated a Data Protection Officer, who handles privacy questions, access, correction and deletion requests, and complaints. Write to hello@christchant.com with the subject "Data Protection Officer".
Where they apply to you, we also honor the rights granted by the EU/UK General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority, and the California Consumer Privacy Act (CCPA), as described in Sections 9 and 10 above.
17. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date above; where a change materially affects your rights, we'll make a reasonable effort to give you more direct notice (for example, by email).
18. Contact us
Questions about this Policy, or want to exercise any of the rights above? Reach us at hello@christchant.com or via the help centre.
ChristChant Software PublishingDTI Business Name No. 8442440
La Paz–Javier–Bito Road, Picas Norte, Javier, Leyte 6511, Philippines
hello@christchant.com · +63 961 578 3423
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