Send feedback or a problem report with diagnostic logs
Tell us what is not working, and let the app attach the details we need to find the cause quickly.
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If something does not work, the fastest way to get it fixed is to send us a report from inside ChristChant. It takes less than a minute.
Send a report
- Open the feedback form from the app.
- Rate your experience from 1 to 10.
- Describe what happened, or what could be better. A screenshot helps: use the attach option if it is offered.
- Leave Send diagnostic logs with this report on, then send it.
What the logs include
- The app version.
- Your computer and graphics details.
- Recent error messages.
Before you send
- Note what you were doing just before the problem, such as "pressed Feed & Go Live on a video".
- If it only happens with one file, say which one.
- If it happens on one screen only, say which screen.
You can also reach us from the contact page (opens in a new tab), or ask the assistant how to do something with the /ask command. See Ask the AI Assistant.
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