Sign-in and plan problems: still on the Free plan, or the watermark will not go away

ChristChant signs in through your web browser, which keeps your password out of the app. If something stops halfway, work through these steps in order.

Sign-in does not finish

If you see We did not hear back from your browser, the app is still waiting. If you completed sign-in in the browser, return to ChristChant and choose Sign In again.

1. 1Choose Sign In in the app. Your default browser opens.
2. 2Sign in there. The browser keeps its own session, so it may ask for your details even if you have signed in before.
3. 3When the browser says you are done, return to ChristChant. It should show your account.

• If the browser does not open, set a default browser in your system settings and try again.
• The very first sign-in on a machine needs an internet connection.

The app says there is no active plan

• Second computer. Your plan runs on one computer at a time. If it is in use elsewhere, choose Use on This Computer. See One computer at a time.
• You just paid. It can take a few minutes to show up in the app. Wait, then sign out and in again.
• Wrong church selected. If you belong to more than one organization, check in your account portal which one is selected and that its plan is active.
• Wrong account. Make sure the email shown in the app is the one that owns the subscription.

The watermark is still on the screens

1. 1Check that you are signed in, in Settings, under Account.
2. 2Confirm that your plan is active in Billing at account.christchant.com (opens in a new tab).
3. 3Check that your internet connection is on once, so the app can refresh your plan.
4. 4Quit and reopen ChristChant.

See What the plan status messages mean for every message, such as Second computer or Signed out. Moving to a new computer? See Moving your plan to a new or second computer.

Still stuck? Send feedback with diagnostic logs so we can see what happened.