Troubleshooting

When something doesn't behave on a Sunday morning: updates, licences, backups and offline use.

Back up your library and restore itChristChant saves a safety copy of your songs and services automatically. Save one yourself before big changes, move to a new computer, or roll back.
Moving your plan to a new or second computerYour plan runs on one computer at a time. Sign in on the new machine, then switch your plan to it in one click.
Sign-in and plan problems: still on the Free plan, or the watermark will not go awayWhat to check when the app does not finish signing in, says there is no active plan, or keeps showing the watermark after you paid.
The phone will not pair, or keeps disconnectingStep-by-step checks for the remote: the network, the PIN and approval, and the built-in Wi-Fi hotspot.
The projector or second screen is not showing the outputChecks for a blank, wrong or missing display: Extend mode, refreshing displays, choosing the right screen and resolution.
No sound, or a video will not playWhat to check when a clip shows nothing, plays without sound, or the sound comes out of the wrong speakers.
ChristChant feels slow or choppyHow to find out whether the computer, a video file, or the number of outputs is the limit, and what to change.
What the plan status messages meanA plain-English list of every status ChristChant shows for your plan, such as Second computer, Signed out or Payment needed, and what to do about each.
Send feedback or a problem report with diagnostic logsTell us what is not working, and let the app attach the details we need to find the cause quickly.
Keeping ChristChant up to dateUpdates download automatically in the background and install the next time you quit the app — never mid-service.
The internet is down on a Sunday morningScripture, slides, media and your licence all resolve locally. A dropped connection should not be the difference between a service running and a blank screen.